Warranty Policy

As Sigelei’s official online store, all the products sold through this website shall apply to the standard warranty policy of Sigelei Group, please refer to warranty card or Sigelei official page as below.


or you can create the warranty claim on Sigelei official website by following the instructions:

Scenario A: Purchase from Sigelei Store

Step 1: Log into Sigelei official website with Sigelei Store account, click ‘My Warranty-Create warranty claim’

Step 2: Input the product name , select Purchased from ‘Sigelei Store’

Step 3: Select your order number by ‘Find your Order No’ and fill in the information needed in ‘Problem Description’

Step 4: Click ‘CONTINUE ’ to create the warranty claim

Your warranty claim is created and pending for our warranty team to approve, once its approved, our warranty team will contact with you soon.

Any issue regarding warranty service please contact our service centers directly or email us to storeservice@sigelei.com or warranty@sigelei.com

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